Operations Controls

Operations Controls

Management Audit

A review of operations by an independent team, with no preconceived notions or views about the property or the market, benefits both the hotel’s operator and its INVESTORS

Among the areas reviewed are organization and management structure, Sales & Marketing strategy and structure, pricing and positioning, human resources-management, team evaluation, labor cost analysis, engineering maintenance programs, cost controls processes in place, service standards and levels, customer loyalty and quality assurance.

This audit from IHC will allow owners/operators to quickly identify areas of improvement and increase efficiency and profitability. This diagnostic review can be used to identify areas in which management should focus its attention, and often reveals opportunities for enhancing profits.

Operational Efficiency

With escalating costs and the addition of new competitors, there is a continuous decline in human capital. The impact is felt not only on operational effectiveness but also its efficiency. In such a market scenario, it becomes important to understand the difference between “nice to have” and “need to have” both in terms of processes as well as human resources.

For cost effective management and ensuring guest satisfaction; the team at IHC addresses the hotel operation at its core of SOP’s, Standards vs. Actual service, Guest satisfaction and provides recommendations on challenges and opportunities for growth thus delivering higher profitability to property and its shareholders.

Mystery Shopping

Ever wonder what’s really going on at your business when you’re not there?

As an INVESTOR /Owner, are there times that you ask yourself:

  • Are the services that we proudly market “as brand”, actually provided to our guests?
  • Is the repeat guest ratio from a certain area/ market / country reducing YOY?
  • Is my cash handling at F&B outlets secure?
  • Are my guest cheque being played?
  • Could there any other financial loss/ shortage, be it in purchasing or front office or spa?

A hotel mystery shopper can provide invaluable insight into the current state of your hotel’s operations and employees and can become a key strategy to understanding client perceptions about your hotel.

Client Confidentiality

We have a firm commitment to protect the privacy and confidentiality of information provided by clients and those interacting with us for business needs. We hold the privacy of your information in the highest regard and will “never” discuss your account with anyone, unless you give us permission to do so.

Any information whether verbal or material, that is provided to us by our client’s is also given the same protection.